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UnitedHealth Group abruptly replaces CEO Andrew Witty, deepening a terrible year

Former UnitedHealth CEO Andrew Witty testifies before the Senate Finance Committee in May 2024, over a massive data breach at his company's Change Healthcare. UnitedHealth's business and reputational problems have mounted since then, and Witty resigned "for personal reasons" on Tuesday. (Photo by Kent Nishimura/Getty Images)
Kent Nishimura/Getty Images
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Former UnitedHealth CEO Andrew Witty testifies before the Senate Finance Committee in May 2024, over a massive data breach at his company's Change Healthcare. UnitedHealth's business and reputational problems have mounted since then, and Witty resigned "for personal reasons" on Tuesday. (Photo by Kent Nishimura/Getty Images)

UnitedHealth Group abruptly replaced CEO Andrew Witty on Tuesday, as facing the company and industry deepened.

Witty resigned "for personal reasons," . He was replaced, effective immediately, by the company's former CEO and current chairman, Stephen J. Hemsley. A UnitedHealth spokesperson declined to comment further.

Shares in UnitedHealth plunged more than 16% by late morning Tuesday.

The massive health care conglomerate is one of the largest companies in the world — and, recently, one of the most publicly troubled. It owns Change Healthcare, a payments processor used by hospitals, doctors and pharmacists. A paralyzed swaths of the entire U.S. health care system, an estimated 100 million people.

A killing that shocked the country

It also owns UnitedHealthcare, the largest U.S. health insurer, whose CEO, Brian Thompson, was in Manhattan in December.

The killing sparked a over the high costs and denied claims of . The alleged shooter, , is facing and to four federal charges.

The fury against health insurers is so pervasive that some people as a vigilante folk hero. An online fundraiser for his legal costs more than $1 million.

Since December, Witty has tried to address some of the anger against his company and his industry. "We understand and share the desire to build a health care system that works better for everyone," he in a New York Times op-ed in December.

Big Health Care's financial problems are mounting

But ultimately, it was UnitedHealth's worsening financial problems that appeared to end Witty's four-year tenure. The company and its competitors rising costs in the Medicare Advantage businesses that allow private insurers to collect government payments for managing the care of seniors. These programs were as money-makers for big health insurers.

But now Medicare-related problems appear to have cost multiple big health care CEOs their jobs. CVS Health, the owner of Aetna and one of UnitedHealth's top competitors, in October its CEO, Karen Lynch.

UnitedHealth on Tuesday it was suspending its 2025 outlook, "as care activity continued to accelerate." UnitedHealth also said it was facing "higher than expected" medical costs in its Medicare Advantage business.

In other words: The senior citizens that UnitedHealth insures through its large Medicare business are going to the doctor more than expected, increasing the company's costs of providing care.

Copyright 2025 NPR

Maria Aspan
Maria Aspan is the financial correspondent for NPR. She reports on the world of finance broadly, and how it affects all of our lives.